Welcome to our Frequently Asked Questions (FAQ) page! At EAK Consumer Directed Services (CDS), we are committed to empowering individuals and families to take control of their care. Below, you’ll find answers to the most common questions about our services, payroll, and how we support both clients and employees.
What services does EAK Consumer Directed Services provide?
EAK offers comprehensive support to clients self-directing their home care services, including payroll processing, billing, case coordination, and training.
How can employees access their pay stubs and tax forms?
Employees can access pay stubs and annual tax forms through the Employee Self Service (ESS) portal. Instructions for creating an ESS profile are available on the Payroll Services page.
What billing services are provided by EAK?
EAK handles all necessary billing functions for CDS clients, including verifying monthly insurance eligibility and submitting billing to the client’s insurance company.
What is the mission of EAK Consumer Directed Services?
The mission is to partner with and empower clients to successfully self-direct their care by providing incomparable customer service as their chosen Financial Management Services Agency (FMSA) and caring for clients and their employees.
Where is EAK Consumer Directed Services located, and how can they be contacted?
EAK is located at 10 CR NE 2070, Mt. Vernon, TX 75457. They can be reached by phone at (903) 524-2400, by fax at (903) 524-2500, or by email at contact@eakcds.com.
What are the office hours for EAK Consumer Directed Services?
The office is open Monday through Friday from 8:00 am to 5:00 pm, with a lunch closure from 12:00 pm to 1:00 pm.
What is the Employee Self Service (ESS) portal?
The ESS portal allows employees to access their pay stubs and annual tax forms online. Instructions for creating an ESS profile are available on the Payroll Services page.
What training services does EAK provide?
EAK offers training to empower clients in self-directing their home care services, ensuring they have the necessary tools and knowledge
What is the role of a Case Coordinator at EAK?
Each client is assigned a Case Coordinator who provides personalized support and assistance throughout their self-directed care journey.
How can I submit timesheets or inquire about payroll?
Timesheets can be submitted via email to timesheets@eakcds.com. For payroll inquiries, contact payroll@eakcds.com.
EAK Consumer Directed Services
Need More Help? Contact Us!
Phone(903) 524-2400
Fax(903) 524-2500
Emailcontact@eakcds.com