Welcome to our Frequently Asked Questions (FAQ) page! At EAK Consumer Directed Services (CDS), we are committed to empowering individuals and families to take control of their care. Below, you’ll find answers to the most common questions about our services, payroll, and how we support both clients and employees.
What is Consumer Directed Services (CDS) in Texas?
Consumer Directed Services (CDS) in Texas is a program that allows individuals with disabilities to take a more active role in managing their own care. Under this model, individuals (or their designated representatives) become the “employer” of their caregivers, giving them the freedom to hire, train, supervise, and set schedules for the care they receive. CDS is available through various Texas Medicaid Waiver programs
How do I start Consumer Directed Services?
Once you’re enrolled in a Medicaid Waiver programs, reach out to your Service Coordinator. They can help guide you through the process of transitioning to CDS and answer any questions about your specific needs. They will assist you in choosing an FMSA (that’s us!) who will help you Consumer Direct your care.
What programs can use Consumer Directed Services in Texas?
Programs that can be Consumer Directed in Texas include Star Plus, Star Kids, MDCP, HCS, Texas Home Living, CLASS, DBMD, Primary Home Care and Star Kids Foster Care.
What services does EAK Consumer Directed Services provide?
EAK offers comprehensive support to clients self-directing their home care services, including payroll processing, billing, case coordination, and training.
How can employees access their pay stubs and tax forms?
Employees can access pay stubs and annual tax forms through the Employee Self Service (ESS) portal. Instructions for creating an ESS profile are available on the Payroll Services page.
What billing services are provided by EAK?
EAK handles all necessary billing functions for CDS clients, including verifying monthly insurance eligibility and submitting billing to the client’s insurance company.
What is the mission of EAK Consumer Directed Services?
The mission is to partner with and empower clients to successfully self-direct their care by providing incomparable customer service as their chosen Financial Management Services Agency (FMSA) and caring for clients and their employees.
Where is EAK Consumer Directed Services located, and how can they be contacted?
EAK is located at 10 CR NE 2070, Mt. Vernon, TX 75457. They can be reached by phone at (903) 524-2400, by fax at (903) 524-2500, or by email at contact@eakcds.com.
What are the office hours for EAK Consumer Directed Services?
The office is open Monday through Friday from 8:00 am to 5:00 pm, with a lunch closure from 12:00 pm to 1:00 pm.
What is the Employee Self Service (ESS) portal?
The ESS portal allows employees to access their pay stubs and annual tax forms online. Instructions for creating an ESS profile are available on the Payroll Services page.
EAK Consumer Directed Services
Need More Help? Contact Us!
Phone(903) 524-2400
Fax(903) 524-2500
Emailcontact@eakcds.com